Our service is best in the industry bar-none. We do everything we can to take care of our customers, both pre and post purchase. Although product problems rarely occur, it is important for our customers to know the steps to take if a product problem would occur.
- Trouble shoot the product according to guidelines provided in product manual
- Call or email our customer service department with a detailed explanation of the problem experienced.
- Customer service will gather your information and determine the plan of action
- Fill out a service PO based on information given from customer service
Replacement woofers and high frequency diaphragms are in stock at all times. Only in extreme cases would replacement components require a lead-time of any kind. For amplifier repairs, it is necessary to ship directly to our corporate office where it will then be taken to our on-site service center. Repairs are usually made and returned to the customer within a few days, however under extenuating circumstances could take as long as 2-4 weeks for full-repair. TVi is committed to making our repair process as painless as possible, and providing our customers their repairs in a timely manner.